Frequently Asked Questions (FAQ)

The Nalehko team regularly keeps track of current developments in the outdoor market and tests the best products suitable for our store. Products that pass our tests are then included in our range.

If you have any tips on suitable outdoor equipment for ultralight backpacking, please feel free to email us at info@nalehko.cz or praha@nalehko.cz. We will review all suggestions, test them if necessary, and if they meet our store's requirements, we will gladly add them to our product range.

We regularly order all products from our suppliers, but it may happen that some sizes or colors are not currently in stock. If you have chosen a product that is not in stock, please contact us at +420 739 577 362 or at e-mail info@nalehko.cz. We will inform you as soon as we know the restocking date. Another great option is to click on the "watchdog" icon next to a product that is out of stock, and you will receive an e-mail notification when it is back in stock.

Yes. You can create a commitment-free order as you would make a regular online order, but select personal pickup at our stores in Prague or Liberec. We will prepare the requested product at the given store and you can try it out without any problems. If for some reason it does not suit you, you do not have to buy it. That is to say, orders with personal pickup are not binding.

Yes. Orders can be canceled, but this must be done as soon as possible. If you decide to cancel an order from the e-shop or an order for personal collection in Liberec, please contact us at the following telephone number +420 739 577 362 or at e-mail: objednavky@nalehko.cz.

If you wish to cancel your order for personal collection at the Prague store, please contact the store directly. The Prague store can be reached at the following telephone number +420 739 219 774 and via e-mail: praha@nalehko.cz.

The possibility of exchanging one item for another depends on the method of purchase. If you wish to exchange one product for another, please visit one of our stores in Liberec or Prague. Alternatively, send us the unused and undamaged product you wish to exchange, together with the completed Online Form for Returns (you are guided online what to do step-by-step) at the address:

And place a new order. For more information, see the section Returns.

You can return defective goods in person at Nalehko stores in Prague or Liberec. If you are unable to return defective goods in person, please fill out our Online Complaint Form first. You are guided step-by-step and eventually you will be asked to send the goods to the following address:

After receiving the goods from you, we will contact you and process your complaint within the statutory period of 30 days at the latest.

For more information, see the section Complaints.

Should you receive an incomplete order, please contact us at the following telephone number +420 739 577 362 or by e-mail: objednavky@nalehko.cz. We will try to find the best possible solution to the situation.

You have the right to return goods purchased online without giving a reason within 14 days of purchase (or receipt of goods). If you decide to return the goods, prior to sending us the goods, please first fill in Online Form for Returns. You are guided online what to do step-by-step.

Then when you are asked to send the goods, please make sure the goods to be unused, clean, and undamaged. You will be shipping to the following address:

For more information, see the section Returns.

We will exchange products in the wrong size for you in person at our Nalehko stores in Prague or Liberec. If you are unable to visit either store, please fill out our Online Return Form. Once you have filled it out, wait for our confirmation – you will be asked to send us the unused, clean, and undamaged product in the wrong size to the following address:

Meanwhile you just place a new order so you can get the correct size asap.

For more information, see the section Returns and exchanges

Simply add all the desired products to your shopping cart and proceed to checkout. Here you will be asked to log in to your user account or register one. After logging in, you will be redirected to fill in your contact details and delivery address.

In the next step, you will choose the shipping method from the couriers available – GLS, DHL or Zásilkovna (CZ only). These companies charge shipping costs, but orders over €400 (CZK 5,000 in the Czech Republic) are shipped free of charge. All orders can also be picked up in person at one of our stores in Prague or Liberec. Orders delivered by GLS, DHL, or Zásilkovna can be paid for by bank transfer or credit card (Visa or MasterCard only). When picking up orders in person at Nalehko stores in Prague and Liberec, payment by card or cash is possible.

The last step contains an overview of your personal data, a summary of the entire order, and its legally binding confirmation.

For more information, see the particular sections in Terms and conditions a Shipping and payment.

We usually ship ordered goods on the same day we receive the order (exceptionally within 48 hours) - provided that the goods from the order are completely in stock at one of our stores. If part of the order needs to be transferred between the stores, the delivery time is extended by 1–2 days. However, if the goods are not in stock at all, we recommend setting up a watchdog and you will be informed of its arrival by e-mail.

The fabrics used for down jackets are durable and strong. However, sometimes a few feathers can escape. This happens because a combination of fine down (90 %) and small feathers (10 %) is often used. These have sharp points, which sometimes pierce through the fabric.

A small amount of feather leakage through the fabric or seams is normal for any down product, especially when first used. Individual feathers are very fine and can therefore find their way out through small holes. If you see any feathers, whether down or regular, coming through the fabric, DO NOT try to pull them out.

Try to push it back into the jacket and gently rub the open area between your fingers. Pulling the feathers out could cause the hole to get bigger, which is not desirable. Rubbing the hole between your fingers will restore the structure of the individual fibers in the fabric and help to close it.

Normally, this amount of feathers is negligible compared to the total amount and the insulation properties remain the same. However, there may be other reasons why your jacket is losing feathers. If you feel that your jacket is defective, please contact us immediately.

No. For a product to be waterproof, it needs to contain a waterproof membrane (such as eVent, Gore-Tex, or Pertex Shield) and have taped seams on the inside. Waterproofing can also be achieved with a polyurethane coating.

Most of the down jackets we sell do not have any of the above-mentioned features for specific reasons. They are primarily designed for cold, dry weather (mainly in alpine environments), where the main problem is snow, which can be kept out with a water-resistant finish. If the jackets were waterproof, their weight and size when packed would increase significantly, and they would also restrict movement more. All these negative factors need to be reduced as much as possible in a high-altitude environment.

Any waterproofing agents that claim to "make your jacket waterproof" simply restore the water-repellent layer on the fabric and feathers. This layer limits the absorption of moisture and water into the fabric, but does not make it waterproof.

Simply put, they are not. Rab down jackets are primarily designed for hiking in alpine conditions, where a lightweight, packable jacket with wind and snow protection is needed. Adding a waterproof membrane would make the jackets too bulky and heavy for most alpine ascents.

For any greasy stains, we recommend first treating the affected area with pure soap or a special cleaning agent Nikwax Tech Wash or Nikwax Down Wash Direct. Then simply wash the clothes according to the washing instructions.

• Before washing synthetic apperal, clothing or equipment, we recommend running one wash cycle on empty load without detergent or fabric softener. This will remove any powder residue and ensure that the washing machine is completely clean.
• Ensure that all normal and Velcro fasteners are fastened (closed).
• The equipment or clothes can be washed by hand or in a washing machine using enzyme-free liquid detergents, pure soap, or special preparations such as Nikwax Basewash or Teal Sport Function when the temperature is not higher than 30 °C (i.e. washed cold).
• Avoid fabric softeners and washing powders containing enzymes that combat dirt. Do not have the equipment dry cleaned or ironed.
• Unless otherwise stated in the washing instructions, we recommend drying the equipment in a tumble dryer at a lower temperature. This will better preserve the water-repellent surface treatment.

Each fabric has specific washing requirements. Please read the washing instructions included with each product carefully.

• Before washing merino clothing, we recommend running one washing cycle without detergent or fabric softener. This will remove any detergent residue and ensure that the washing machine is completely clean.
• Ensure that all normal and Velcro fasteners/zippers are closed.
• The merino clothing can be washed by hand or in a washing machine using enzyme-free liquid detergents, pure soap, or special detergents such as Nikwax Wool Wash or Teal Sport Merino with the temperature not going over 30 °C (ideally wash cold on a gentle cycle).
• Avoid fabric softeners and washing powders containing enzymes that combat dirt. Enzymes can break down the individual organic fibers of merino wool. Do not have the equipment professionally dry-cleaned or ironed.
• Unless otherwise specified in the washing instructions, we do not recommend drying the merino in a tumble dryer even at a lower temperature. Ideally, merino clothing should simply be hung up and left to dry naturally outdoors in the sun and air. If outside conditions do not allow this, just let it dry at home freely hanging for some time.

Each fabric has specific washing requirements. Please read the washing instructions included with each product carefully.

Washing

• Before washing softshell equipment, we recommend running one empty wash cycle (without clothes) without detergent or fabric softener. This will remove any detergent residue and ensure that the washing machine is completely clean.
• Ensure that all normal and Velcro fasteners/zippers are fastened/closed.
• The equipment or clothes can be washed by hand or in a washing machine using enzyme-free liquid detergents, pure soap, or special preparations such as Nikwax Tech Wash with the temperature not exceeding 30 °C.
• Avoid fabric softeners and washing powders containing enzymes that combat dirt. Do not have the equipment professionally dry-cleaned or ironed.
• Unless otherwise stated in the washing instructions, we recommend drying the equipment in a tumble dryer at a lower temperature. This will better preserve the water-repellent surface treatment.

Surface water-repellent treatment renewal

Waterproof and softshell clothing has a water-repellent layer on the outer fabric: DWR – Durable Water Repellent, which serves as the first barrier against external moisture penetration. However, this surface layer weakens over time and therefore needs to be renewed. Although the waterproof membrane will continue to prevent water from penetrating, its effectiveness will be improved by regular maintenance of the water-repellent surface layer.

Once the clothing has been washed, we recommend using a product that restores the surface water-repellent finish. This is, for example: Nikwax TX Direct.

Each fabric has specific washing requirements. Please read the washing instructions included with each product carefully.

Washing

• Before washing waterproof equipment, we recommend running one wash cycle without detergent or fabric softener without clothes (empty washing machine). This will remove any powder residue and ensure that the washing machine is completely clean.
• Ensure that all normal and Velcro fasteners/zippers are fastened/closed.
• The equipment or clothes can be washed by hand or in a washing machine using enzyme-free liquid detergents, pure soap, or special preparations such as Nikwax Tech Wash with the temperature 30 °C
• Avoid fabric softeners and washing powders containing enzymes that combat dirt. Do not have the equipment professionally dry-cleaned or ironed.
• Unless otherwise stated in the washing instructions, we recommend drying the equipment in a tumble dryer at a lower temperature. This will better preserve the water-repellent surface treatment.

Surface water-repellent treatment renewal

Waterproof and softshell clothing has a water-repellent layer on the outer fabric: DWR – Durable Water Repellent, which serves as the first barrier against external moisture penetration. However, this surface layer weakens over time and therefore needs to be renewed. Although the waterproof membrane will continue to prevent water from penetrating, its effectiveness will be improved by regular maintenance of the water-repellent surface layer.

Once the clothing has been washed, we recommend using a product that restores the surface water-repellent finish. This is, for example: Nikwax TX Direct.

Each fabric has specific washing requirements. Please read the washing instructions included with each product carefully.

Waterproof and softshell clothing has a water-repellent layer on the outer fabric: DWR – Durable Water Repellent, which serves as the first barrier against external moisture penetration. However, this surface layer weakens over time and therefore needs to be renewed. Although the waterproof membrane will continue to prevent water from penetrating, its effectiveness will be improved by regular maintenance of the water-repellent surface layer.

Once the clothing has been washed, we recommend using a product that restores the surface water-repellent finish. This is, for example: Nikwax TX Direct.

Each fabric has specific washing requirements. Please read the washing instructions included with each product carefully.

Down equipment should be stored unpacked or in storage bags (sleeping bags) in dry and cool places away from direct sunlight. If the equipment gets wet, it needs to be thoroughly aired out before being stored again, and then you need to make sure it is completely dry. If airing alone is not sufficient, the equipment can be dried in a dryer set to a low temperature and for a short time. This will completely dry the feathers and restore their loft.

As this is a relatively complicated process, we recommend using professional cleaning services to wash down equipment. We can arrange professional cleaning for products purchased from us. For more information, please visit our stores or contact us at the following email addresses info@nalehko.cz or praha@nalehko.cz.

However, if you wish to wash your down equipment yourself, follow these instructions:

• Wash by hand or in a washing machine on a very gentle cycle at 30°C using a specialized detergent Nikwax Down Wash Direct.
• Rinse the product thoroughly to remove any detergent residue. If you are washing a product divided into individual compartments filled with feathers, use a towel or other cloth as a support when removing it from the washing machine to wrap the product in. This will prevent the weight of the wet, heavy feathers from damaging the structure of the individual compartments.
• Immediately start the drying process at a lower temperature in a certified dryer.
• Every 20 – 30 minutes take out the product from the dryer and level/even out the feather distribution in each compartment to increase the final loft.
• Don't stop drying too soon. Although the outer fabric may feel dry and warm to the touch, the feathers inside the chambers may still be damp and clumped together.
• The drying time depends on the type of product and its size, but usually takes 4–5 hours.
• After drying, it is recommended to store down products loosely spread out in a dry, cool place. Before first use, continue airing for two days.

My jacket doesn't look the same after washing as it did before.

If, after washing, the feathers in individual compartments are stuck together or appear to have disappeared completely, there is no need to panic. This does not necessarily mean that the jacket is defective or irreparably damaged. It is likely that the fabric has not been dried sufficiently, causing the feathers to stick together or move into neighboring chambers, and therefore need to be returned to their original place. In this case, please wash the product again and carefully follow the drying instructions described above.

You can find the complete list of size charts here or always in the footer at the bottom of the e-shop.