Returns
We are humans so we can talk and resolve everything where a good will stands behind!
Filling out the following online form will speed up the process and ensure that everything is done correctly.
Let's get started!
Please, just fill out the online form below and that's all for now :-)
Online form
By filling out the online form above, everything is automatically entered into our system. Please, choose this option preferably.
Then you'll be asked to send the goods for return, and you are kept informed about the entire process, just as we are – everyone is happy. :-)
Hand-filled form
You can also print out the form and send us the completed form by post, but this is more complicated, less transparent and time-consuming, so we recommend using the online form above.
Notes
We remind you that we have the right to refuse acceptance of goods if the goods or their components are contaminated (dirty) or do not meet the basic requirements for hygienically safe delivery of goods.
Take in mind that this process is intented to be within the 14-day EU legal period you received the goods purchased online, no later!
Filling out the form
Please, fill out the online form above and just wait for us to confirm your case.
Delivery to our hands
After we confirm your case, consequently you will be asked to send the goods (clean and unused in its original state) to be returned to the following address below:
Mailboxde.com GmbHNalehko s.r.o., ID 327786
Äussere Weberstr. 90
02763 Zittau
GERMANY
Waiting for confirmation
We will confirm the reception of the goods and inform you about the next steps. As you can see, the standard hand-filled form in comparison with online form is less efficient for both you and us.