Terms and conditions

At the beginning, we just want to let you know that we are really glad you are with us.

The meaning of the word Nalehko in the Czech could be translated like "In a lite way".

Nalehko project was born on the track, in the nature, in the move – so it makes us enormously happy to see people in the nature enjoying their time also because of our contribution thanks to our long experience in the ultralight world. Our path from the blog only – sharing with others and building the comunity of the people who have in common their love for the movement in the fresh air, in the nature – through the online shop and physical stores, our own production, education, events and many other activities is still with the same spirit – help people to get lighter, more effective, simply better equipment.

We are trying our best to satisfy your needs, and this is only possible because your are a part of it – Nalehko. Still, shall you have any issues with something or simply need our assistance, we are happy to help you – please use the contact section.

Fundamental information

The general terms and conditions of use of the e-shop (online store) www.nalehko.cz apply to all persons who visit and use this e-shop. The general terms and conditions (hereinafter referred to as the "Terms") are valid and effective from the date of publication on the e-shop website www.nalehko.cz. The customer confirms that they understand and agree to the Terms and Conditions of use of the e-shop by checking the appropriate box and sending the order. They are informed of this by the wording in the order summary before sending the order.

These Terms and Conditions, as well as all use of the e-shop www.nalehko.cz are governed by the laws of the Czech Republic. The Terms and Conditions are valid from the moment of publication.

E-shop operating location: Papírová 123/12, 460 01 LIBEREC, Czech Republic (hereinafter referred to as “Contact address”), phone number: 739 577 362

Seller: NALEHKO s.r.o., IN: 08760021, VAT: CZ08760021, Papírová 123/12, 460 01 LIBEREC, Czech Republic

1. INTRODUCTORY TERMS

1.1. These terms and conditions (hereinafter referred to as "terms") of the online store www.nalehko.cz regulate the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural person (hereinafter referred to as the "Buyer") through the Seller's online store.

1.2. The Terms and Conditions do not apply to cases where the person intending to purchase goods from the seller is a legal entity or a person acting when ordering goods within the scope of their business activities or within the scope of their independent professional practice. These cases are governed by the provisions of Act No. 89/2012 Coll.

1.3. Provisions deviating from the terms and conditions may be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

1.4. The provisions of the Terms and Conditions are an integral part of the Purchase Agreement. The Purchase Agreement and Terms and Conditions are drawn up in Czech and English. The Purchase Agreement may be concluded in Czech or English.

1.5. The seller may modify or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

2. USER ACCOUNT

2.1. Based on the buyer's registration on the website, the buyer can access their user account. From their user account, the buyer can order goods (hereinafter referred to as the "user account") without re-entering their contact information. The buyer can also order goods without registering.

2.2. When registering on the website and ordering goods, the buyer is obliged to provide all information correctly and truthfully. The buyer is obliged to update the information provided in the user account in the event of any changes. The information provided by the buyer in the user account and when ordering goods is considered correct by the seller.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.

2.4. The buyer is not entitled to allow third parties to use their user account.

2.5. The seller may cancel the user account, especially if the buyer has not used their user account for more than two (2) years, or if the buyer violates their obligations under the purchase contract (including the terms and conditions).

2.6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of third-party hardware and software equipment.

 

3. CONCLUSION OF THE SALES CONTRACT

3.1. All presentations of goods placed on the store's website are for informational purposes only, and the seller is not obligated to conclude a purchase contract for these goods. The provisions of § 1732 (2) of the Civil Code shall not apply.

3.2. The store's web interface contains information about the goods, including the prices of individual items. The prices of goods are listed including value added tax and all related fees. The prices of goods remain valid for as long as they are displayed on the store's web interface. This provision does not limit the seller's ability to enter into a purchase contract under individually negotiated terms.

3.3. The store's website also contains information about the costs associated with packaging and shipping goods. The information about the costs associated with packaging and shipping goods listed on the store's website applies only in cases where the goods are delivered within the territory of the Czech Republic. A complete list of payment options can be found below.

3.4. To order goods, the buyer fills out the order form on the store's website. The order form (hereinafter referred to as the "order") contains, in particular, information about the ordered goods (the buyer "places" the ordered goods in the electronic shopping cart of the store's web interface), the method of payment of the purchase price of the goods, information about the method of delivery, and information about the costs of transporting the goods.

3.5. Before sending the order to the seller, the buyer is allowed to check and change the data they have entered in the order, including the possibility for the buyer to check and correct any errors.

3.6. Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the seller is always entitled to ask the buyer for additional consent and confirmation of the order (e.g., in writing or by telephone).

3.7. The contractual relationship between the seller and the buyer arises upon delivery of the order acceptance, which is sent by the seller to the buyer by e-mail to the buyer's e-mail address.

3.8. The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the buyer when using means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are paid by the buyer, and these costs do not differ from the basic rate.

 

4. PRICES OF GOODS AND PAYMENT TERMS

4.1. The buyer must pay the seller the price of the goods and any costs associated with the delivery of the goods under the purchase agreement in one of the following ways:

– in cash or by payment card at the seller's premises at the following addresses:

NALEHKO s.r.o., Papírová 123/12, 460 01 LIBEREC
NALEHKO Praha, Truhlářská 1118/18, PRAGUE 1

– cash on delivery (possible only in the Czech Republic) at the location specified by the buyer in the order (payment is possible in cash or by card);

– online by credit card (VISA and MasterCard only) or bank transfer via the GoPay payment gateway;

– by bank transfer to the seller's account no. 5800975319/0800, held at Česká Spořitelna, a.s. (hereinafter referred to as the "seller's account");

4.2. Together with the purchase price, the buyer is also obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.

4.3. The seller does not require the buyer to make an advanced payment or other similar payment. This does not affect the provisions of Article 4 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.

4.4. In the case of cash (or debit/credit card) payment or cash on delivery, the purchase price is payable upon reception of the goods. In the case of cashless payment, the purchase price is due within five (5) days of the date of the contract.

4.5. In the case of cashless payment, the buyer is obliged to pay the purchase price of the goods together with the variable payment symbol. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

4.6. The seller is authorised, especially in the event that the buyer does not provide additional confirmation of the order (Article 3), to demand payment of the full purchase price before sending the goods to the buyer. The provisions of Section 2119(1) of the Civil Code shall not apply.

4.7. Any discounts on the price of goods provided by the seller to the buyer cannot be combined.

4.8. The seller shall issue a tax document – invoice to the buyer for payments made on the basis of the purchase contract. The seller is a VAT payer. The seller shall issue the tax document – invoice to the buyer after payment of the price of the goods and send it in paper form together with the ordered goods to the buyer's address.

5. WITHDRAWAL FROM THE SALES CONTRACT

5.1. The buyer is aware that, according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from a purchase contract for the delivery of goods that:

– has been modified according to the buyer's wishes or for their person

– is subject to rapid deterioration

– has been irreversibly mixed with other goods after delivery

– has been removed from its sealed packaging by the consumer and cannot be returned for hygienic reasons.

5.2. Unless it is a case referred to in Article 5 or another case where it is not possible to withdraw from the sales contract, the buyer has the right to withdraw from the sales contract in accordance with the provisions of Section 1829(1) of the Civil Code within fourteen (14) days of receiving the goods, and if the sales contract covers several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence to the address of the Liberec branch (NALEHKO s.r.o., Papírová 123/12, Liberec 460 01, tel. 739 577 362) together with the purchased goods. For the customers outside the Czech Republic we recomend to use our collection point address in Germany, which is cheaper for you: Mailboxde.com GmbH; Nalehko s.r.o., ID 327786; Äussere Weberstr. 90; 02763 Zittau, GERMANY. In every case, the withdrawal from the contract is made easier for the customer via online form with instructions on how to proceed correctly, which must be completed before the goods is sent to us.

5.3. In the case of withdrawal from the sales contract pursuant to Article 5 of the Terms and Conditions, the sales contract shall be canceled from the outset. Clean, intact and undamaged goods must be returned to the seller within fourteen (14) days of withdrawal from the contract. If the buyer withdraws from the sales contract, the buyer shall bear the costs associated with returning the goods to the seller, even if the goods cannot be returned by normal postal means due to their nature.

5.4. In the event of withdrawal from the contract pursuant to Article 5 of the Terms and Conditions, the seller shall return the funds received from the buyer within fourteen (14) days of the buyer's withdrawal from the sales contract, in the same manner as the seller received them from the buyer (unless otherwise agreed in writing). If the buyer withdraws from the sales contract, the seller is not obliged to return the funds received to the buyer before the buyer returns the goods or proves that the goods have been sent to the seller.

5.5. The seller is justified in deducting the cost of damage to the goods from the buyer's claim for a refund of the purchase price. When returning goods, the degree of use or dirtiness may be taken into account, and only a proportional amount will be refunded. Please note that this also applies to the original packaging—therefore, return the goods in their original, undamaged packaging!

5.6. Until the goods are taken over by the buyer, the seller is entitled to withdraw from the sales contract at any time. In such a case, the seller shall return the purchase price to the buyer without undue delay, by bank transfer to the account specified by the buyer.

5.7. If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with the condition that if the buyer withdraws from the sales contract, the gift agreement regarding such a gift shall cease to be effective and the buyer shall be obliged to return the provided gift to the seller together with the goods.

6. GIFT VOUCHERS

6.1. Gift vouchers (GV) are vouchers issued by the Merchant, which the Customer can purchase and use to pay for an Order, i.e., they can be used to purchase goods. The nominal values on GVs can be added together at the checkout—for example, one GV worth CZK 500 and another GV worth CZK 1,500 is practically the same as a single GV worth CZK 2,000.

Only one (1) discount code can be automatically applied to each order via the e-shop. If the customer has more than one gift voucher with a discount code and wants to use them in a single order, please select payment by bank transfer and enter the codes of the other vouchers in the comments in the last step of the order. We will then adjust the order and inform the customer after successful processing.

Please note that this does not apply to percentage type of discounts – these cannot be added together and cannot be combined with each other or with other vouchers in any way – see below for more details (see point 7. APPLYING DISCOUNTS AND DISCOUNT CODES).

6.2. The customer has the option to purchase a gift voucher in one of the offered values. They can then use it for their purchase in NALEHKO s.r.o. brick-and-mortar stores or online (www.nalehko.cz). Unless otherwise stated, gift vouchers are only available in the following denominations:

CZK 500, CZK 1,000, CZK 1,500, CZK 2,000, CZK 3,000, CZK 5,000, CZK 7,000.

6.3. Once issued, the gift voucher is not tied to a specific person (name) and can therefore be used by another person (a so-called transferable gift voucher), but always with only one option for redemption – i.e., it is a one-time voucher and expires after redemption.

6.4. The customer can choose the form of delivery of the GV – digital or paper one. The digital form of the GV delivered to the customer's e-mail address is free of charge, while the paper form of the GV delivered by a postal service provider (GLS, DHL) is subject to a delivery fee.

6.5. The validity of the GV is stated on its front side and is 1 year (365 days) from the date of issue. If the validity of the GV according to these GTC differs (is shorter) from that stated on the front side of the GV, the validity on the front side of the GV takes precedence. After the GV expires (e.g., if it is not used), the Customer loses the possibility to use it and is not entitled to claim compensation for it!

6.6. The Merchant may, at the Customer's request, decide to extend the validity of the GV. The Customer is not entitled to such an extension and is aware that it is always up to the Merchant to decide.

6.7 If the value of the GV does not reach the purchase price, the difference may be paid by any payment method specified in Article 4.1. If the purchase price is lower than the value of the GV, the difference in value will not be refunded and no financial compensation may be claimed for it.

6.8 The GV is not exchangeable for cash, cannot be exchanged for cash, and cannot be used gradually. The value of the GV can only be used up by redeeming it in a single transaction.

7. APPLYING DISCOUNTS AND DISCOUNT CODES

7.1. Discounts and discount codes are provided based on specific conditions listed for each particular campaign. Unless otherwise stated, discount codes cannot be applied to products that are already discounted.

7.2. Discount codes cannot be combined. Only one discount code can be applied to a single purchase!

7.3. Discount codes are not exchangeable for cash.

7.4. Discount codes cannot be applied to the purchase of gift vouchers.

7.5. Discount codes have a limited validity period, which is specified for each specific campaign.

8. DELIVERY AND TRANSPORT OF THE GOODS

8.1. If the method of transport is arranged based on a special request by the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

8.2. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take delivery of the goods upon delivery.

8.3. If, for reasons on the part of the buyer, the goods must be delivered repeatedly or in a manner other than that specified in the order, the buyer shall be obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with another method of delivery.

8.4. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier immediately. In the event of a breach of the packaging indicating unauthorized access to the shipment, the buyer is not obliged to accept the shipment from the carrier.

8.5. Other rights and obligations of the parties during the transport of goods may be governed by the seller's special delivery terms, if issued by the seller.

8.6. The seller uses the services of the transport company GLS and DHL (we recommend this option) for whole EU and locally inside the Czech Republic: Zásilkovna – specifically the Zásilkovna Z point option – to deliver goods. Locally inside the CZ with the option of cash on delivery (not outside CZ).

8.7. Please note the cash on delivery limit of CZK 20,000 for Zásilkovna! If the purchase exceeds CZK 20,000, it is necessary to use the services of GLS or Zásilkovna with payment by card or bank transfer (i.e., without cash on delivery). Note, this section is valid only for the customers doing shopping inside the Czech Republic.

8.8. If the total price of the ordered goods exceeds CZK 5,000, the buyer is entitled to FREE shipping inside the Czech Republic. If the total price of the ordered goods exceeds EUR 400, the buyer is entitled to FREE shipping inside the whole EU.

9. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

9.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174 of the Civil Code).

9.2. The seller is liable to the buyer for ensuring that the goods are free of defects upon delivery. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods:

– the goods have the characteristics described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods and based on the advertising carried out by them,
– the goods are fit for the purpose stated by the seller or for which goods of this type are normally used,
– the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,
– the goods are in the appropriate quantity, measure, or weight, and
– the goods comply with the requirements of legal regulations.

9.3. The provisions set out in Article 7 of the Terms and Conditions shall not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear of the goods caused by their normal use, used goods for a defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if it results from the nature of the goods.

In other words, the warranty does not cover product defects caused by normal wear and tear, damage during use, improper use, improper or neglected maintenance, or improper storage.

9.4. The buyer shall exercise their rights arising from defective performance with the seller at NALEHKO stores (in Liberec or Prague) or by sending them to the address:
NALEHKO s.r.o., Papírová 123/12, Liberec 460 01, tel. 739 577 362.

For the customers outside the Czech Republic we recomend to use our collection point address in Germany:
Mailboxde.com GmbH; Nalehko s.r.o., ID 327786; Äussere Weberstr. 90; 02763 Zittau, GERMANY.

The moment of filing a complaint is considered to be the moment when the seller receives the goods complained about from the buyer.

9.5. Other rights and obligations of the parties related to the seller's liability for defects may be governed by the seller's complaint procedure.

10. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

10.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

10.2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826(1)(e) of the Civil Code.

10.3. The seller handles out-of-court consumer complaints via its e-mail address. The seller will send information about the handling of the buyer's complaint to the buyer's e-mail address.

10.4. In the event of a consumer dispute between the Seller and the Buyer arising from the purchase contract or the contract for the provision of services, which cannot be resolved by mutual agreement, the Buyer may submit a proposal for out-of-court settlement of such a dispute to the designated entity for out-of-court settlement of consumer disputes, which is

Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Štěpánská 44
110 00 Prague 1

E-mail: adr@coi.cz
Web: adr.coi.cz

10.5. The seller is authorized to sell goods on the basis of a trade license. Trade inspections are carried out by the relevant trade licensing office within its jurisdiction. Supervision of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended, within a defined scope.

10.6. The buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.

11. PRIVACY POLICY

11.1. The protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on the protection of personal data, as amended.

11.2. By placing an order, the buyer consents to the processing of their personal data: name and surname, address of residence, identification number, tax identification number, e-mail address, telephone number (hereinafter collectively referred to as "personal data").

11.3. The buyer agrees to the processing of personal data by the seller for the purposes of exercising the rights and obligations arising from the sales contract and for the purposes of maintaining a user account. Furthermore, the buyer agrees to the processing of personal data by the seller for the purposes of sending information and commercial communications to the buyer. The buyer may withdraw their consent to the processing of personal data for the purpose of sending commercial communications at any time, i.e., unsubscribe from commercial communications either by clicking on the unsubscribe link in the e-mail sent or by sending an unsubscribe request via the contact form on the seller's website.

11.4. The buyer acknowledges that they are obliged to provide their personal data (during registration, in their user account, when placing an order via the store's web interface) correctly and truthfully and that they are obliged to inform the seller of any changes to their personal data without undue delay.

11.5. The seller may entrust the processing of the buyer's personal data to a third party as a processor. Except for persons transporting goods and providing accounting services to the seller, personal data will not be transferred to third parties by the seller without the prior consent of the buyer.

11.6. Personal data will be processed for an indefinite period. Personal data will be processed electronically in an automated manner or in printed form in a non-automated manner.

11.7. The buyer confirms that the personal data provided is accurate and that they have been informed that the provision of personal data is voluntary.

11.8. If the buyer believes that the seller or processor (Article 9) is processing their personal data in a manner that is contrary to the protection of the Buyer's private and personal life or contrary to the law, in particular if the personal data is inaccurate with regard to the purpose of its processing, they may ask the Seller or the processor for an explanation or request that the Seller or the processor remedy the situation.

11.9. If the buyer requests information about the processing of their personal data, the seller is obliged to provide this information. The seller has the right to request reasonable compensation for providing the information in accordance with the previous sentence, not exceeding the costs necessary to provide the information.

12. FINAL PROVISIONS

12.1. If the relationship established by the sales contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This shall not affect the consumer's rights under generally binding legal regulations.

12.2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Amendments and supplements to the Purchase Agreement or Terms and Conditions must be made in writing.

12.3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.